Orthoshield Warranty

KLM's Extended Warranty Program includes and extends your coverage for an additional 18 months, or a full two years from the date your orthotics are shipped to your footcare professional.
All KLM custom orthotics come with a standard six month guarantee against defects in materials and workmanship. However, it does not protect you from the potential costs of replacing outgrown, lost, stolen or damaged orthotics. KLM's Extended Warranty Program includes and extends your coverage for an additional 18 months, or a full two years from the date your orthotics are shipped to your footcare professional.

The program covers four areas:
1.) The cost of any adjustments your footcare professional thinks are necessary.
2.) The replacement of any lost of stolen orthotics (A $60 per foot surcharge is applied on each such claim.)
3.) The replacement or repair of any damaged or broken orthotics. (A $60 per foot surcharge is applied if damaged devices are not returned with the warranty claim form.)
4.) A free second pair of orthotics per contract for patients between ages 1 and 15. Young, growing people often outgrow their orthotics in two years. Simply return the old orthotics to your footcare professional and we will make a new pair at no cost to you. The warranty covers lab costs only. It does not cover footcare professional's fees or office visits.
In effect, this Extended Warranty Program covers all problems with orthotics for two years from the shipment date to your footcare professional. The program protects against virtually all unforeseen difficulties.
Note: For any problems with your orthotics, contact your footcare professional first.

KLM must receive your application within 60 days of the date your orthotics are shipped to your footcare professional.