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Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.

Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.

1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view ourPrivacy Policyfor more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Please click here for more information on returning an item.

If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.

Please see our Terms & Conditions for complete details regarding our return policy.

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

We value our customers and their privacy. All personal information is used to ensure efficient processing of each order, and for contact / identification purposes. We will not give, sell, rent, or loan personal information to any third party, unless legally required or customer authorization is received.

INFORMATION COLLECTION & USE:

KLM's Webstore uses an order form to process product orders. We collect user contact and financial information. Contact information is used in the event a processing complication occurs, corporate changes or changes in privacy practices. Financial information is used to collect payment for products purchased. Customer ID numbers are assigned to Webstore user's to verify identity and establish account information. Users have a choice of receiving future mailings during the registration process.

SECURITY:

The KLM Webstore takes great precaution to protect user information. When sensitive information is submitted via the Webstore, it is protected both on-line and off-line. Sensitive information such as credit card numbers is encrypted and protected. While on a secure page, such as the KLM Webstore order form, the lock icon on our web browser becomes locked.

RETURN POLICY

Returns must be authorized in advance and free from wear (in new condition). Customer pays return shipping along with a restocking fee. Modified products are not eligible for return. Please submit return requests in writing to cservice@klmlabs.com, or call customer service at 800-556-3668 during normal business hours, Monday through Friday from 8:00am to 5:00pm PST excluding holidays. If a return is authorized, options will be provided. If a return is ineligible, the reason will be specified.

CANCELLATION POLICY

Please submit any cancellation in writing to cservice@klmlabs.com, or call customer service at 800-556-3668 during normal business hours, Monday through Friday from 8:00am to 5:00pm PST, excluding holidays.

Cancellation requests must contain the following: First name, last name, telephone number, shipping / billing address, order number and email address. This information must match the information submitted when the order was placed. Please state the best method of contact if questions arise regarding cancellation of the order.

Every effort will be made to accommodate the cancellation of your order, providing it has not already been charged and / or shipped out.

If you have any questions about the security at our web site, please send an e-mail to cservice@klmlabs.com.

PROVIDER POLICY

All KLM Products come with a standard warranty beginning on the ship date from KLM Labs. The standard warranty protects materials from breakage and defects in workmanship. Shell materials, plastic, and metal parts are warrantied for 6 months. Covers and soft materials are warrantied for 90 days. KLM’s product guarantee and standard warranty expire if and when products are modified by any customer.

KLM cannot issue credit due to patient non-compliance, non-tolerance, non-acceptance, or reimbursement failures. Lab error or workmanship claims will be honored at full credit if declared within 90 days.

Most fitting issues can be resolved with adjustments. Adjustments to prescription orthotics are covered within the first 6 months; for example, adjusting arch heights or shortening orthotics. Changes to the original prescription are not covered. For example, adding an accommodation that was not originally requested or changing the orthotic type is not covered. Customers returning orthotics for adjustments should include detailed information describing the patient’s problem and specific directions for the adjustment. KLM representatives can assist you by recommending adjustments that have been found effective in addressing certain orthotic compliance problems. KLM does not warranty adjustments made contrary to our experience or recommendations.

KLM product providers and distributors pay all shipping fees for Over-The-Counter products. OTC product returns must be authorized in advance and free from wear (in new condition) and the customer pays a 50% restocking fee. Modified products are not eligible for return. To submit return requests, complete the contact form, email cservice@klmlabs.com, or call customer service at 800-556-3668. Current business hours are Monday through Friday from 9:00am to 3:00pm PST. If a return is authorized, options will be provided. If a return is ineligible, the reason will be specified.

Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

Please see our Terms & Conditions for complete details regarding our return policy.

It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low, and SAVE you money!

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.

You only have to pay sales tax if you are located in the same state as our warehouse.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

To purchase a gift certificate for someone,click here. If you are the recipient of a gift certificate and would like to redeem your gift certificate,click here.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.

Please click here for our company contact information.