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Digital Casting Privacy Policy

KLM Lab's Digital Casting App Privacy Policies

This policy is effective as of 2020-06-05. The policy was last updated as of 2020-06-09.

KLM Laboratories Inc. built the KLM Digital Casting app as a Free app. This SERVICE is provided by KLM Laboratories Inc. at no cost and is intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.


For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to first name, last name, gender, birth date, weight, shoe size, 3D anatomical images, and photographs. The information that we request will be retained by us and used as described in this privacy policy. The personal information collected by the app may be your personal information, or that of your patient, customer or client. It is the user’s responsibility to inform their patient, customer or client of the privacy policy before submitting their information.

Personal information is collected by requesting it in the “Patient Details” form. The data is used by KLM Labs to fulfill prescriptions for custom foot and ankle foot orthoses. We may also use this information to help us create, develop, deliver, protect, and improve our products, services, content, and customer communications. We may also use personal information for internal purposes such as auditing, data analysis, and research to improve our products, services, and customer communications. This information is only shared with companies that have good privacy practices under the accordance of HIPPA regulations.

Personal information collected by the application is stored by the application as long as the application is installed on a specific iOS device. Once the data is uploaded to KLM Lab’s internal server it is stored by KLM Labs indefinitely. Being that data is transferred from the device with the application installed to KLM’s internal server for processing, this Service can be defined as online. The application also has links to KLM’s website, and online ordering system, making it possible for the user to navigate outside of the application by engaging a button or link within the application. It is the user’s responsibility to understand when they have navigated outside the KLM app for any reason. This policy statement only covers the information and activities occurring within KLM’s Digital Casting app. Please be informed of the policies of any other websites or applications you may navigate to outside of KLM’s app.

Users can revoke their consent to KLM Lab’s use of their data, and request the deletion of their data by making a request via email to or in the form of a written letter to:

KLM Laboratories Inc.
28280 Alta Vista Ave.
Valencia CA, 91355

If the usage of data is requested to be deleted or revoked, KLM Laboratories will respond to the request within 30 days and complete the request within 90 days.


We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services;
or To assist us in analyzing how our Service is used.

We want to inform users of this Service that these third parties may have access to the data obtained through the Service. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.


This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites may or may not be operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.


KLM Labs does not track its customers over time and across third party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may or may not allow you to set the DNT signal on your browser so that third parties (particularly advertisers) know you do not want to be tracked. Third parties cannot collect any personal information through KLM’s Digital Casting App unless you navigate outside of the application and provide it to them directly.


We may update our Privacy Policy periodically without prior notice to you. Thus, you are advised to review this page periodically for any changes. When changes to the Privacy Policy are made, we will post a link to the updated policies on our website. We will always indicate at the top of the Privacy Policy when it was last updated.


If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at